Support
Can I use the rower and or bike in place of running?
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You can sub running for bike, row, stairmaster, etc.
Can anyone participate?
These programs are meant to fit any level. You do need to be in good health and should always seek clearance with a doctor before starting any exercise activity.
Do you offer 1-on-1 coaching?
Yes. Please send us an email at team@thefitwizmethod.com for 1:1 training requests.
How do I cancel my membership?
Please send us a message on the TrueCoach app OR email us @ team@thefitwizmethod.com to get your account canceled. Please cancel your membership within 48 hours before your auto-renewal date to allow us to cancel the subscription. Refunds will not be initiated for any cancelations following your auto-renewal date . Our full Cancelation Policy can be found in the documents section the TrueCoach app.
Is this CrossFit programming?
Our functional fitness tracks (Recreation and Competition) are a combination or bodybuilding, functional fitness, and daily metcons (CrossFit WODs).
What happens if I miss a workout?
If you miss a workout, try to make up for it on your rest day. If you are unable to make it up, continue on to the following week.
Will my workouts be personalized?
Our programs are based on either your personal percentages or RPE. You can save your metrics in order to track personalized percentages.
Can I purchase outside of United States?
We accept all major credit cards whether is in the US or outside the US. Sometimes, the card has restrictions and will be declined if the transaction is out of ordinary or suspicious. You need to call your credit card company to have the restrictions removed and purchase again.
How do I cancel my membership?
Please send us a message on the TrueCoach app OR email us @ team@thefitwizmethod.com to get your account canceled. Please cancel your membership within 48 hours before your auto-renewal date to allow us to cancel the subscription. Refunds will not be initiated for any cancelations following your auto-renewal date . Our full Cancelation Policy can be found in the documents section the TrueCoach app.
How do I start my TrueCoach account?
To start your TrueCoach account and access your program, please give our team 24 hours from sign-up/purchase to create your account. You will receive an invite via email to access your account. Please check your spam/junk mail.
If I sign up for a plan, do I have to pay the fee up front or is it a monthly fee?
Our monthly subscription programs are paid out monthly (first payment is day one of starting the program) and will autorenew each month.
I’m injured or unable to train at the moment, can I put my membership on hold?
Please send us an email (team@thefitwizmethod.com) so we can cancel your membership while you're unable to train. Your progress can be saved until you can start again.
Credit card declined
Declines can happen for a variety of reasons. When a charge is submitted to the customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
We will contact you if there is a failed payment to update your payment method. If your card recently changed, please send us an email at team@thefitwizmethod.com
Credit card error
Most often when we see Credit Card errors it is a result of one of two things.
Our merchant service provider recommends the following:
“If all of the card information seems correct, it is best to have the customer contact his or her bank, inquire for more information, and ask for future charges to be accepted.”
How to send software feedback or bugs?
To get quick answers on technical questions, you can be find them at https://site.metron.io/support. You are a paying customer, so you can utilize the intra-platform email for a follow-up answer. Access support via the top right message icon on the homepage after you log in
Where to find the mobile app to download?
TrueCoach:
Download TrueCoach App for Clients in the App Store or Play Store. You will be sent a link within 24hrs after purchasing the programming or membership.